Frequently Asked Questions
Everything you need to know about splitting payments with Syndic — how it works and how we keep your data safe.
Getting Started
How is Syndic different from other splitting apps?
Syndic is a technology platform — not a financial services provider. We give your group the
clearest possible view of who paid, who owes, and how it should be split, in any of 120
currencies and on any device. We do not hold, transfer, or settle your money. Members pay
each other directly using whatever method they already use. On top of that, we add recurring
splits, contribution tracking toward shared goals, exportable signed records, and item-by-item
receipt parsing out of the box.
Do other people in my group need an account?
No. Anyone with the link can view the split and see exactly what they owe to whom. Settling up
happens between members directly, outside Syndic. Creating an account unlocks history,
recurring splits, and saved preferences — but it's never required to see your share.
How long does it take to set up my first split?
Under a minute. Sign up, name your group, drop in the first expense,
and share the link. Most users create a quick split inside thirty seconds.
Is Syndic available on mobile?
The web app is fully responsive and works on every modern phone, tablet, and desktop browser.
Native iOS and Android apps will add receipt-camera capture, push reminders, and offline
expense entry — soon available for free in the App Store and Google Play.
Which countries does Syndic support?
Syndic is available worldwide as a software platform — there's no payment licence to worry
about because we don't move money. Group members in different countries can log expenses in
any of 120 currencies and see balances converted at the live mid-market rate. The actual
transfers happen between members on whichever rail they already use locally.
How Splitting Works
What exactly does Syndic do?
Syndic is a software platform that lets you split the cost of anything with anyone. Create a
group, add an expense — a dinner, a flight, a deposit on a house — and choose how it's shared.
Everyone gets a clear view of who paid and who owes. The actual money moves directly between
members; Syndic never holds, transmits, or settles funds.
How do I create a split?
Sign up, give your group a name ("Lisbon trip", "Jenny's baby shower", "Apartment 4B"), and
invite the other people by email, phone, or shareable link. They don't need an account to see
the split. Add expenses as they happen and Syndic does the maths. When members are ready to
settle up, they pay each other directly — no money flows through Syndic.
What ways can I split a cost?
Equal shares, custom percentages, fixed amounts per person, or item-by-item from a parsed receipt.
You can also weight a split by income, by nights stayed, by who ate what — whatever's fairest. Mix
and match across the same group: one expense equal, the next 60/40.
What happens when someone in the group can't pay yet?
Their balance simply stays open in the ledger. Syndic sends gentle reminders on a schedule you
control, and the person can pay the others whenever they're ready. Once they've sent the
money outside Syndic — by transfer, Venmo, cash, whatever — they (or the recipient) tick the
entry as paid in the app. The group sees a balance, not a billboard.
Can I split a one-time bill without creating a permanent group?
Yes. Use a quick split — paste the total, share the link, and anyone can see their share
without signing up. Members pay each other directly off-platform; once everyone marks their
share settled, the link archives itself. Perfect for a single dinner, a taxi or a one-off
concert ticket purchase.
Payments & Currencies
Does Syndic process payments or hold my money?
No. Syndic is a technology company, not a financial services provider. We never receive,
hold, transmit, or settle client funds. The platform calculates and tracks who owes what;
members move the actual money between themselves using whichever method they already use —
bank transfer, Apple Pay, cash, anything.
How do members actually settle up, then?
Outside Syndic. Each balance shows who owes whom and how much. Members send money to each
other directly — using their bank or other methods. Once it's done,
the recipient (or sender) marks the entry as paid in Syndic and the ledger updates. We're
the calculator and the record, not the bank.
How does Syndic handle multiple currencies?
Each group has a base currency, but expenses can be entered in any of the 120 supported
currencies. Syndic converts at the live mid-market rate when the expense is logged and shows
the rate applied so everyone can see the maths. We don't perform any FX ourselves — actual
currency conversion happens at whichever bank the member uses to settle up.
Are there fees for using Syndic?
Creating groups, tracking expenses, and reconciling balances is free. Because Syndic doesn't
move money, there are no payment-processing or FX fees from us at all. Any cost (a card
surcharge, a wire fee, a cross-border charge) is whatever your own bank
charges when you settle up between yourselves — Syndic doesn't add a markup because we're
not in the transaction.
Is Syndic regulated as a payment institution?
No, and we don't need to be. Syndic is a software platform that helps groups calculate and
keep track of who owes what. Because we never receive, hold, transmit, or settle client
money, we are not a money-services business, e-money issuer, payment institution, or any
other regulated financial entity. The money stays in your existing accounts the
entire time.
Features & Limits
How big can a group be?
From two people splitting a takeout order to several hundred classmates pooling for a
graduation gift. Larger groups (500+) get extra organiser tools — sub-groups, tiered shares, and
bulk reminders. Contact us if your event needs more than that and we'll set you up with a custom
plan.
Can I use Syndic to pool money toward a goal?
Yes — that's what a Goal is for. Set a target (a wedding gift, a holiday fund, a deposit on a
shared apartment) and a deadline. Syndic tracks each contribution as members send money to
the organiser's account directly, shows the running total against the target, and lets the
organiser see exactly who has paid in. The funds sit in the organiser's own bank account the
whole time — Syndic never touches them.
Does Syndic support recurring splits?
Yes. Set a frequency (weekly, monthly, custom) and Syndic auto-creates each split, posts every
member's share to the group, and sends a reminder. Members then pay the organiser directly,
outside Syndic, the same way they would any other bill. Perfect for rent, utilities, family
streaming plans, or a standing weekly takeaway with the in-laws.
Can I export my group's history?
Anytime. Export the full ledger as CSV, PDF, or a signed JSON file. The signed export is
cryptographically tied to your group and ideal for accountants, lawyers, or co-ownership records on
a shared property.
What happens if someone disputes a charge?
Any group member can flag an expense with one tap. The line is marked under review in the
ledger and the group is notified to discuss. If consensus can't be reached, the organiser
makes the call — and Syndic keeps a transparent log of every change so nothing happens behind
the scenes. Because no money flows through Syndic, there's nothing to chargeback or freeze;
disputes are resolved between the members themselves.
Security
How is my data protected?
All traffic between your device and Syndic is encrypted in transit using TLS, and your
data is encrypted at rest on the servers we use. Access inside the company is role-based,
audit-logged, and reviewed regularly. Because we don't handle payments, there are no
card numbers or bank credentials stored on our side at all.
Where is my data stored?
Syndic runs on Google Cloud infrastructure, primarily in EU regions. A small number of
trusted providers help us send email, monitor errors, and deliver reference exchange-rate
data. They're bound by contract to process your data only on our instructions and to keep
it confidential — see the
Privacy Policy for
details on international transfers.
Who in my group can see what?
Members of a group can see the group's expenses, splits, and balances — that's the
point of a shared ledger. They can't see your other groups, your account email, or
anything you haven't added to that specific group. People with a quick-split link see
only the contents of that one split, and nothing else about you.
How do I keep my own account secure?
Use a strong, unique password and turn on two-factor authentication from your account
settings. Sign out on any shared device, and
review the active-sessions list in settings if anything looks off.
What if I lose my phone or laptop?
Sign in from any other device and revoke the lost device's session from settings, then
change your password. If you can't sign in at all, get in touch via our
contact page and we
can lock the account while you recover access.
How do you handle a security incident?
We have an incident-response plan covering detection, containment, investigation, and
notification. If your data is ever materially affected, we'll notify you in line with
our legal obligations and tell you what happened, what we've done about it, and what you
should do. Suspect something? Report it through our
contact page — we
take responsible-disclosure reports seriously.
Still have questions?
Our team is happy to walk you through how Syndic works for your group, your trip, or your big shared purchase.